[rt-users] Notify queue owners on new ticket or ticket closure

[Cassandra L. Brockett]

*facepalm*

I knew it would be something simple... giving that a try now... I've got it set to send email on ticket create, or queue change, let's see what happens with that :)

--
Cass

-----Original Message-----
From: Ruslan Zakirov [mailto:ruslan.zakirov at gmail.com] 
Sent: Wednesday, May 06, 2009 1:14 PM
To: Cassandra L. Brockett
Cc: rt-users Users
Subject: Re: [rt-users] Notify queue owners on new ticket or ticket closure

http://wiki.bestpractical.com/view/EmailGroup ?

On Wed, May 6, 2009 at 11:43 PM, Cassandra L. Brockett
<cbrockett at barracuda.com> wrote:
> Hi everyone,
>
>
>
> I’m trying to add what should be a simple scrip, and for some reason I’m
> blanking on how to do this, and I know it’s simple enough as I can’t find
> documentation on it J
>
>
>
> Simply put, we migrated to 3.8.2 (a few months back) and I’d like to notify
> the queue owners on new tickets in the queue (direct creation or tickets
> moved to the queue), but not spam them with all the ticket emails by making
> them a watcher (like how rt 3.6.5 used to do).  At the moment we have the
> queue owners set as watchers, but it’s a lot of extra email and things get
> lost occasionally…
>
>
>
> Regards,
>
> Cassandra Brockett
>
>
>
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-- 
Best regards, Ruslan.

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