[rt-users] same scrips but one does not send the autoreply to requestor

[Asif Iqbal]

was missing the autoreply scrip, duh!

On Wed, May 6, 2009 at 3:28 PM, Asif Iqbal <vadud3 at gmail.com> wrote:

> I have the exact same scrips on rt 3.8.2 for the two queues "config-change"
> and "syshelp"
>
> "syshelp" queue does autoreply w/ ticket number to the requester, but
> "config-change" does not
>
> Here are the scrips
>
> 87     On Comment Notify Owner as Comment with template Admin Comment
>           Imported from RT 2.0
> 159   On Comment Notify Other Recipients as Comment with template
> Correspondence
>           On Comment Notify Other Recipients as Comment
> 6        On Correspond Notify Other Recipients with template Correspondence
>           On Correspond Notify Other Recipients
> 139   On Correspond Notify Owner with template Correspondence
>           On Correspond Notify Owner
> 130   On Correspond Notify Requestors and Ccs with template Correspondence
>           On Correspond Notify Requestors and Ccs
> 1        On Correspond Open Tickets with template Blank
>           On Correspond Open Tickets
> 167   On Owner Change Notify Owner with template Transaction
>           Owner Change
>
> Request is coming from same requester and I do not see on maillog of the RT
> not even trying to reply when sending
> a request to "config-change", but for "syshelp" queue as soon as the ticket
> is created (in rt.log) a email goes back as
> a reply (in syslog)
>
> How do I debug this?
>
> --
> Asif Iqbal
> PGP Key: 0xE62693C5 KeyServer: pgp.mit.edu
> A: Because it messes up the order in which people normally read text.
> Q: Why is top-posting such a bad thing?
>
>
>


-- 
Asif Iqbal
PGP Key: 0xE62693C5 KeyServer: pgp.mit.edu
A: Because it messes up the order in which people normally read text.
Q: Why is top-posting such a bad thing?
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