[rt-users] open tickets for certain domain-email-adresses

[Violetta J. Wawryk]

Hi,

we have a queue in our RT that nobody should see except the 
Queue-Admins. But we need about 100 Users to open Tickets via email in 
that queue, their email-addresses have all the same domain name.

Since the Users can change it would be to much hassle to look through 
all the users again and again to get them their own accounts and put 
them in a certain group.

I don't want to give "Everybody" the right to "open a Ticket" because 
then all other Users who can log in the RT could open a Ticket in that 
Queue via the Quick Ticket opening thing on the top right corner.

Has anybody an idea to solve this problem? I couldn't find the answer 
anywhere so far.

Thanks and regards,

Violetta


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