[rt-users] Customizing MessageBox

[Raed El-Hames]

Hi;

Do you need the Queue name in the MessageBox or in the emails sent out, 
you can modify the Templates  to include queue name, for example you can 
modify the admin Correspondence template to include:

 Ticket Queue = {$Ticket->QueueObj->Name}

you do that below the line:
This is an admin correspondence:

Regards;

Roy


Ulf Renman wrote:
> Im a beginner coding RT-stuff so please be patient.
>
> I want to customize the message template. The first thing I made was 
> to make use of this example:
> http://wiki.bestpractical.com/view/SignatureToTheTop
>
> That worked exellent. But now I want to include the name of the queue 
> which the ticket belongs to. And later on I whant to include a 
> queue-customized signature to every message.
>
> I have looked at the Branded Queues extention 
> (http://search.cpan.org/dist/RT-Extension-BrandedQueues/) so I have 
> been able to add a field to the queue-page.
>
> My main problem now is that I'm not able to figure out how to access 
> the queue-object in the <local>/html/Elements/MessageBox file.
>
> Please help
>
> /Ulf