[rt-users] How to modify the ticket # format?

[Ruslan Zakirov]

http://wiki.bestpractical.com/view/SetStartingId + cronjob to set it
everyday, however you must understand limits on integers in your DB.

On Mon, May 11, 2009 at 10:58 PM,  <Eric_Malenfant at mitel.com> wrote:
> Hello all, New to the list, still newish to RT.
>
> I've been using an old 'hacked' up version of RT 2.0.x for some time now,
> and was recently asked if we could just "cut and move forward" - so instead
> of
> trying to migrate the DB and such, I've installed and deployed a new 3.8.2
> deployment - and wow - nice changes since 2.0.x :)
>
> Anyways, one of the requirements I need to implement, is the ticket # needs
> to be in the format of YEARMONTHDAYxxxx
>
> Example: #200905110001  would be the 1st ticket for today.
>
> I can't seem to find out where I can do this, as I would also need this to
> automatically roll-over @ Midnight, GMT time (RT_Siteconfig.pm already has
> my timezone set to GMT)
>
> Any pointers?
>
> Eric Malenfant
> Mitel Networks
> IT Systems Specialist
> AD / UNIX Systems / Network Applications
> Toll Free: 800.267.6244 ext 2864
> Eric_Malenfant at mitel.com
>
> Unix is user friendly, it's just picky who it's friends are!
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-- 
Best regards, Ruslan.