[rt-users] How to modify the ticket # format?

[Eric_Malenfant at Mitel.com]

Hello all, New to the list, still newish to RT.

I've been using an old 'hacked' up version of RT 2.0.x for some time now, 
and was recently asked if we could just "cut and move forward" - so 
instead of
trying to migrate the DB and such, I've installed and deployed a new 3.8.2 
deployment - and wow - nice changes since 2.0.x :)

Anyways, one of the requirements I need to implement, is the ticket # 
needs to be in the format of YEARMONTHDAYxxxx

Example: #200905110001  would be the 1st ticket for today.

I can't seem to find out where I can do this, as I would also need this to 
automatically roll-over @ Midnight, GMT time (RT_Siteconfig.pm already has 
my timezone set to GMT)

Any pointers?

Eric Malenfant
Mitel Networks
IT Systems Specialist
AD / UNIX Systems / Network Applications 
Toll Free: 800.267.6244 ext 2864 
Eric_Malenfant at mitel.com

Unix is user friendly, it's just picky who it's friends are!
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