[rt-users] How to modify the ticket # format?

[Tom Lahti]

Ken Crocker wrote:
> Tom,
> 
>    Why do you need a date prefixed to the Ticket ID? In my 40 years in

I don't, the OP (Eric) does.  Couldn't agree with you more on your point.
There's already a "created date" field for each ticket.  To add that again
as part of the ticket ID will definitely be counterproductive.  If the
proposed cron job doesn't fire for some reason, you'll have a mess: ticket
ID's with this embedded 'create date' will lie.

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   Tom Lahti
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