[rt-users] RT Question on adding users

[Ken Crocker]

Kevin,


    Thank you so much for answering. I looked through our RT_Config.pm 
file and did not see any reference to either 
"RT::User::CanonicalizeUserInfo" or "RT::Authen::ExternalAuth". Where do 
I find them and how do I set them?
    Our current applicable LDAP settings (in RT_SiteConfig.pm) are as 
follows:

    * *Set($AuthMethods, ['LDAP', 'Internal']);*
    * *Set($LdapExternalAuth, 1);*
    * *Set($LdapExternalInfo, 1);*
    * *Set($LdapAutoCreateNonLdapUsers, 0);*
    *

      *Set($LdapAttrMap, {'Name' => 'uid',*

      *                   'EmailAddress' => 'mail',*

      *                   'Organization' => 'o',*

      *                   'RealName' => 'cn',*

      *                   'ExternalContactInfoId' => 'dn',*

      *                   'ExternalAuthId' => 'lblempnum',*

      *                   'Gecos' => 'uid',*

      *                   'WorkPhone' => 'telephonenumber',*

      *                   'Address1' => 'lblmailstop',*

      *                   'Address2' => 'postaladdress'}*

      *         );*
    * *Set($LdapRTAttrMatchList, ['ExternalContactInfoId', 'Name',
      'EmailAddress',  'RealName', 'ExternalAuthId', 'WorkPhone',
      'Address2']);*
    * *Set($LdapEmailAttrMatchList, ['uid']);*
    * *Set($LdapEmailAttrMatchPrefix, [''] );*
    * *Set($LdapTLS, 1);*
    * *Set($LdapSSLVersion, 3)*;

    Do I have all the LDAP settings I need? Do I need to add one? Change 
one?

    THANK you!

Kenn
LBNL

On 5/13/2009 1:12 PM, Kevin Falcone wrote:
> On May 13, 2009, at 12:48 PM, Ken Crocker wrote:
>
>   
>> To any and all,
>>
>>
>>     I've asked this question before, but perhaps I didn't word it so  
>> it made any sense. When we add a 'CC' on any correspondance thru a  
>> ticket, we find that if the user is not an RT User, as long as they  
>> pass the LDAP test, they get added, with their email address as  
>> their Id (NAME field). First question is:
>>
>>     How do we get RT to drop the '@xxx.xxx' from the Id is uses for  
>> "NAME" on the USER Table.
>>     
>
> You can use RT::User::CanonicalizeUserInfo to munge the Name, assuming  
> you're
> not using RT::Authen::ExternalAuth which already overrides this.
>
>   
>>     Secondly, how do we get RT to add a 'CC' to the USER table as an  
>> "unprivileged" user if they do NOT pass the LDAP test?
>>     
>
> You don't say how you're doing LDAP auth so answering this is hard.
>
> If you're using RT::Authen::ExternalAuth you want to check your  
> setting of
> AutoCreateNonExternalUsers
>
> -kevin
>
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