[rt-users] Issue with ExternalAuth and RT 3.8.2

[Tony A]

On May 15, 2009, at 8:43 AM, Tony A wrote:

> Hi everyone,
>
> I have just updated to RT 3.8.2 and ExternalAuth 0.08, and haven't 
> changed my config files in any way. Now, when I log in, I receive 
> the following line, and nothing else, unless I refresh, then 
> everything works as it is supposed to.
>
> RT::User::UpdateFromExternal Unimplemented in HTML::Mason::Commands. 
> (/opt/rt3/local/html/Callbacks/ExternalAuth/autohandler/Auth line 73)

This sounds like you have an old version of a callback installed in 
local that is conflicting
RT-Authen-ExternalAuth lives in /opt/rt3/local/plugins/RT-Authen- 
ExternalAuth
Also, version 0.08 of ExternalAuth has a callback that is less than 73 
lines long
and doesn't call UpdateFromExternal.

Did you try installing one of the manual overlays from the wiki, or an 
older version of
ExternalAuth previously?

You probably want to remove the local/html/Callbacks/ExternalAuth/ 
autohandler file,
but there may be other things in local/ that need to be removed also

-kevinHi Kevin,

Thanks for the response. I went through various problems previously with getting LDAP authentication working, but haven't touched any of that for a good 6 months or more - so knowing exactly what I installed and didn't install is a little difficult now. But yes, older versions of ExternalAuth have been installed, and then updated.


I have moved the autohandler file you mention (not deleted it, just in case), and now receive this error:


Undefined subroutine &RT::Authen::ExternalAuth::DoAuth called at /opt/rt3/local/plugins/RT-Authen-ExternalAuth/html/Callbacks/ExternalAuth/autohandler/Auth line 25.


So, I am guessing that the file listed is calling that file I moved?


I'm not much good when it comes to perl, but any tips on what else needs altering would be helpful.


Thanks
Tony
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