[rt-users] Issue with ExternalAuth and RT 3.8.2

[Kevin Falcone]

On May 15, 2009, at 8:43 AM, Tony A wrote:

> Hi everyone,
>
> I have just updated to RT 3.8.2 and ExternalAuth 0.08, and haven't  
> changed my config files in any way. Now, when I log in, I receive  
> the following line, and nothing else, unless I refresh, then  
> everything works as it is supposed to.
>
> RT::User::UpdateFromExternal Unimplemented in HTML::Mason::Commands.  
> (/opt/rt3/local/html/Callbacks/ExternalAuth/autohandler/Auth line 73)

This sounds like you have an old version of a callback installed in  
local that is conflicting
RT-Authen-ExternalAuth lives in /opt/rt3/local/plugins/RT-Authen- 
ExternalAuth
Also, version 0.08 of ExternalAuth has a callback that is less than 73  
lines long
and doesn't call UpdateFromExternal.

Did you try installing one of the manual overlays from the wiki, or an  
older version of
ExternalAuth previously?

You probably want to remove the local/html/Callbacks/ExternalAuth/ 
autohandler file,
but there may be other things in local/ that need to be removed also

-kevin

>
> I've had a search arround and there are a few discussions regarding  
> this line, and nothing jumps out as a solution.
>
> Any ideas?
>
> My RT_SiteConfig is as below:
>
> Cheers
> Tony Ayre
> Network Manager
> Minehead Middle School
>
>
>
> $DatabasePassword = '[PASSWORD]';
>
> $MailCommand = 'sendmailpipe';
> $SemdmailArguments = '-oi';
>
> $CorrespondAddress = '[EMAIL]';
> $CommentAddress = '[EMAIL]';
>
> $Timezone = 'Europe/London';
>
> Set( $rtname, 'supportdesk2/rt');
> Set( $Organization, "MMS");
> Set ($WebBaseURL , 'http://supportdesk2/');
> Set ($WebPath , '/rt');
>
> Set($WebImageURL, $WebPath . "/NoAuth/images/");
> Set($LogoURL, $WebImagesURL . "logo.gif");
> Set($LogoLinkURL, "http://supportdesk2/rt");
> Set($LogoImageURL, $WebImagesURL . "logo.gif");
> Set($LogoAltText, "MMS ICT Helpdesk");
>
>
> #Set(@Plugins,(qw(Extension::QuickDelete)));
> Set(@Plugins,'RT::FM','RT::IR','RTx::Statistics',  
> 'RTx::Calendar','RTx::Tags', 
> (qw(RTx::EmailCompletion)),qw(RT::Authen::ExternalAuth));
>
> Set($HomepageComponents, [qw(QuickCreate Quicksearch MyCalendar
>      MyAdminQueues MySupportQueues MyReminders RefreshHomepage)]);
> # THE EXTERNAL AUTH
>
> Set($ExternalAuthPriority, ['My_LDAP']);
> Set($ExternalInfoPriority, [ 'My_LDAP']);
>
> Set($ExternalServiceUsesSSLorTLS, 0);
>
> Set($AutoCreateNonExternalUsers, 0);
>
> Set($ExternalSettings, {
> 'My_LDAP' => {
> 'type' => 'ldap',
> 'auth' => 1,
> 'info' => 1,
> 'server' => '10.5.143.10',
> 'user' =>
> 'CN=Administrator,CN=Users,DC=[DC],DC=[DC],DC=[DC],DC=[DC]',
> 'pass' => '[PASSWORD]',
> 'base' => 'ou=Staff,ou=Managed Users,dc=[DC],dc=[DC],dc=[DC],dc=[DC]',
> 'filter' => '(objectClass=*)',
> 'd_filter' => '(userAccountControl:1.2.840.113556.1.4.803:=2)',
> 'tls' => 0,
> 'net_ldap_args' => [ version => 3 ],
> 'attr_match_list' => [ 'Name',
> 'EmailAddress',
> 'RealName',
> 'WorkPhone',
> 'Address2'
> ],
> 'attr_map' => {
> 'Name' => 'sAMAccountName',
> 'EmailAddress' => 'mail',
> 'Organization' => 'physicalDeliveryOfficeName',
> 'RealName' => 'cn',
> 'ExternalAuthId' => 'sAMAccountName',
> 'Gecos' => 'sAMAccountName',
> 'WorkPhone' => 'telephoneNumber',
> 'Address1' => 'streetAddress',
> 'City' => 'l',
> 'State' => 'st',
> 'Zip' => 'postalCode',
> 'Country' => 'co'
> }}}
> );
> 1;
>
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