[rt-users] Including custom field values in templates

[Fran Fabrizio]

Struggling with this one.  Created a custom field called "AoR" which is 
a Select One Value field.  Applies to Tickets.  Added it to my queue.  
Can see and use it on the web interface no problem.

I just want to modify my standard template for On Resolve to include a 
phrase like "A ticket with AoR: SampleValue was just resolved" but I 
can't for the life of me figure out how to use the $Ticket variable to 
get to the custom fields or their values.  Been reading docs, source 
code, RT Essentials book and prolific use of Data::Dumper to try to 
figure this out, but I'm just missing it. :-/

Can someone help?

Thanks,
Fran

-- 
Fran Fabrizio
Senior Systems Analyst
Department of Computer and Information Sciences
University of Alabama at Birmingham
http://www.cis.uab.edu/
205.934.0653