[rt-users] Including custom field values in templates

[Gene LeDuc]

Hi Fran,

To use the value of a custom field "AoR" in a template:

   my $aor = $Ticket->FirstCustomFieldValue('AoR');

Regards,
Gene

At 10:45 AM 5/15/2009, Fran Fabrizio wrote:
>Struggling with this one.  Created a custom field called "AoR" which is
>a Select One Value field.  Applies to Tickets.  Added it to my queue.
>Can see and use it on the web interface no problem.
>
>I just want to modify my standard template for On Resolve to include a
>phrase like "A ticket with AoR: SampleValue was just resolved" but I
>can't for the life of me figure out how to use the $Ticket variable to
>get to the custom fields or their values.


-- 
Gene LeDuc, GSEC
Security Analyst
San Diego State University