[rt-users] RT::Action::EscalatePriorityLinear

[Matthew Seaman]

Rob Munsch wrote:
> Hello,
> 
> The wiki entry for this has a fair amount of code, but no information about
> where to get it or how to get it running.  CPAN doesn't think it exists.
> ConfigureEscalation on the wiki says
> "EscalatePriorityLinear<http://wiki.bestpractical.com/view/EscalatePriorityLinear>.pm
> can be copied to local/lib/RT/Action/."  Sounds good; where is EPL.pm?  Is
> that the first code block, and if so, do i just paste that into Action/?  Is
> the patch to avoid Last Modified: being changed by cron still necessary in
> 3.8.2?

It's a standard part of 3.8.x -- no need to install anything extra.
To use it, all you need to do is set up a cron job something like this:

6  0  *  *  *   /usr/local/bin/rt-crontool --search RT::Search::ActiveTicketsInQueue --search-arg General     --action RT::Action::LinearEscalate

I run that using a special minimum privilege 'rtcrontool' userid, both
at the OS level and in RT itself.   

	Cheers,

	Matthew

-- 
Dr Matthew Seaman                     The Bunker, Ash Radar Station
PGP: 0x60AE908C on servers            Marshborough Rd
Tel: +44 1304 814890                  Sandwich
Fax: +44 1304 814899                  Kent, CT13 0PL, UK

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