[rt-users] Template fields in regular correspondence.

[Ruslan Zakirov]

On Thu, May 21, 2009 at 1:51 AM, Camron W. Fox <cwfox at us.fujitsu.com> wrote:
> Ruslan Zakirov wrote:
>> I don't think so. However you can do the following, add valid status
>> and send when ticket's status changes. Or you can send it on first
>> update, but not if update is deletion of the ticket.
>>
> Ruslan,
>
>        Would this require setting a custom condition/action in the scrips menu
> of the queue? I've read through
>
> http://wiki.bestpractical.com/view/WriteCustomAction
> http://wiki.bestpractical.com/view/WriteCustomCondition
>
>        and, not being a perl programmer, it's seems above my skill level to do.

Yep, this will require some custom conditions. You can find examples
of conditions on
http://wiki.bestpractical.com/view/CustomConditionSnippets. There are
examples pretty close to your case at the top of the page.

>
> Best Regards,
> Camron
>
> Camron W. Fox
> Hilo Office
> High Performance Computing Group
> Fujitsu Management Services of America, Inc.
> E-mail:         cwfox at us.fujitsu.com
>
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-- 
Best regards, Ruslan.