[rt-users] Template fields in regular correspondence.

[Camron W. Fox]

Ruslan Zakirov wrote:
> I don't think so. However you can do the following, add valid status
> and send when ticket's status changes. Or you can send it on first
> update, but not if update is deletion of the ticket.
> 
Ruslan,

	Would this require setting a custom condition/action in the scrips menu 
of the queue? I've read through

http://wiki.bestpractical.com/view/WriteCustomAction
http://wiki.bestpractical.com/view/WriteCustomCondition

	and, not being a perl programmer, it's seems above my skill level to do.

Best Regards,
Camron

Camron W. Fox
Hilo Office
High Performance Computing Group
Fujitsu Management Services of America, Inc.
E-mail:		cwfox at us.fujitsu.com