[rt-users] Desperately need help identifying Email CC object

[Ruslan Zakirov]

There is no attachments on a ticket, but transactions that have attachments.
http://wiki.bestpractical.com/view/AddAttachmentLinksToMail

On Fri, May 22, 2009 at 12:23 AM, Ken Crocker <kfcrocker at lbl.gov> wrote:
> Ruslan,
>
>     I turned on the log for my test and when I sent an email to the Queue,
> this was the resulting message for my scrip:
>
> [Thu May 21 20:16:51 2009] [error]: Scrip 50645 Commit failed:
> RT::Ticket::Attachments Unimplemented in RT::Action::UserDefined. ((eval
> 461) line 6).
>
>     I've not seen that response before. By Unimplemented, does it mean I
> have set up something? The code I put in was in the Cleanup area and ended
> with a return 1; as usual. Any clues? Thanks.
>
>
> Kenn
> LBNL
>
> On 5/21/2009 12:49 PM, Ruslan Zakirov wrote:
>
> my @user_ids;
> my $users = $ticket->Cc->UserMembersObj;
> while ( my $user = $users->Next ) {
>   push @user_ids, $user->id;
> }
>
> On Thu, May 21, 2009 at 10:50 PM, Ken Crocker <kfcrocker at lbl.gov> wrote:
>
>
> List,
>
>    I've copied the code that RT uses to get the Email address of CC's
> and add them as ticket watchers. When I HARD-CODE the Emaill address, it
> works fine. The ticket has several CC Watchers. However, I'm having
> trouble getting the actual CC Address ID's from the incoming Email. In
> my code, I try to identify them with:
>
> my @AddrObj  = {$ticket->CcAddresses->id};
>
>    That didn't work. Then I tried:
>
> my @AddrObj = [%{$ticket->CcAddresses}];
>
>    that didn't work either. The object I try to evaluate is empty. What
> am I missing? Can anyone share with me how I can capture those email
> address objects so I can evaluate them and then add them to the Ticket
> CC? Your help on this will be greatly appreciated. Thanks.
>
>
> Kenn
> LBNL
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-- 
Best regards, Ruslan.