[rt-users] Desperately need help identifying Email CC object

[Ken Crocker]

Ruslan,

    I turned on the log for my test and when I sent an email to the 
Queue, this was the resulting message for my scrip:

[Thu May 21 20:16:51 2009] [error]: Scrip 50645 Commit failed: 
RT::Ticket::Attachments Unimplemented in RT::Action::UserDefined. ((eval 
461) line 6).

    I've not seen that response before. By Unimplemented, does it mean I 
have set up something? The code I put in was in the Cleanup area and 
ended with a return 1; as usual. Any clues? Thanks.


Kenn
LBNL

On 5/21/2009 12:49 PM, Ruslan Zakirov wrote:
> my @user_ids;
> my $users = $ticket->Cc->UserMembersObj;
> while ( my $user = $users->Next ) {
>   push @user_ids, $user->id;
> }
>
> On Thu, May 21, 2009 at 10:50 PM, Ken Crocker <kfcrocker at lbl.gov> wrote:
>   
>> List,
>>
>>    I've copied the code that RT uses to get the Email address of CC's
>> and add them as ticket watchers. When I HARD-CODE the Emaill address, it
>> works fine. The ticket has several CC Watchers. However, I'm having
>> trouble getting the actual CC Address ID's from the incoming Email. In
>> my code, I try to identify them with:
>>
>> my @AddrObj  = {$ticket->CcAddresses->id};
>>
>>    That didn't work. Then I tried:
>>
>> my @AddrObj = [%{$ticket->CcAddresses}];
>>
>>    that didn't work either. The object I try to evaluate is empty. What
>> am I missing? Can anyone share with me how I can capture those email
>> address objects so I can evaluate them and then add them to the Ticket
>> CC? Your help on this will be greatly appreciated. Thanks.
>>
>>
>> Kenn
>> LBNL
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>>     
>
>
>
>   
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