[rt-users] http://wiki.bestpractical.com/view/NotifyOwner

[Gavin Henry]

Hi,

I have followed http://wiki.bestpractical.com/view/NotifyOwner and
created a new template:

Subject: Task assigned: {$Ticket->Subject}

{ $Transaction->CreatorObj->Name; } has assigned the following task to you:

        "{$Ticket->Subject()}"

Please visit the following URL for more info or reply to this ticket:

$RT::WebURL}Ticket/Display.html?id={$Ticket->id}


-------------------------------------------------------------------------
{$Transaction->Content()}



         Thank you.



The problem is I can get either scrips to trigger.

I create a ticket via email, log in and change the owner. No e-mail sent.

What am I doing wrong here? It did work with the default setup, but I
can't get that to work again. Maybe I have to create the ticket via
the web interface? Will test that.

RT 3.8.2 with Pg backend.