[rt-users] http://wiki.bestpractical.com/view/NotifyOwner

[Gavin Henry]

2009/5/22 Gavin Henry <gavin.henry at gmail.com>:
> Hi,
>
> I have followed http://wiki.bestpractical.com/view/NotifyOwner and
> created a new template:
>
> Subject: Task assigned: {$Ticket->Subject}
>
> { $Transaction->CreatorObj->Name; } has assigned the following task to you:
>
>        "{$Ticket->Subject()}"
>
> Please visit the following URL for more info or reply to this ticket:
>
> $RT::WebURL}Ticket/Display.html?id={$Ticket->id}
>
>
> -------------------------------------------------------------------------
> {$Transaction->Content()}
>
>
>
>         Thank you.
>
>
>
> The problem is I can get either scrips to trigger.
>
> I create a ticket via email, log in and change the owner. No e-mail sent.
>
> What am I doing wrong here? It did work with the default setup, but I
> can't get that to work again. Maybe I have to create the ticket via
> the web interface? Will test that.
>
> RT 3.8.2 with Pg backend.
>

Hmm, still no joy. Have tried global and queue specific and via webgui
and e-mail.

Argghhh.