[rt-users] Non transitioning status/AutoOpen

[Woody - Wild Things]

Hi,

I found my crux,

I'd used Reenen Kroukamp global scrip from

http://wiki.bestpractical.com/view/SetTicketPropertiesViaMail

which also included setting status to open, which I han blindly pasted in.

Thanks for the rest of the scrip though Reenen!

oops

w.

Woody - Wild Things wrote:
> Hello all,
> 
> Has anyone had success with NonTransitioningStatuses? (RT 3.8.1)
> 
> I've tried the implementation at 
> http://wiki.bestpractical.com/view/NonTransitioningStatus
> 
> and have now simplified it to
> 
> 
> # diff /local/lib/RT/Action/AutoOpen.pm lib/RT/Action/AutoOpen.pm
> 
> my $status = $self->TicketObj->Status;
>    return undef if $status eq 'open';
>    return undef if $status eq 'new' && $self->TransactionObj->IsInbound;
> 
> 76,79d75
> < return undef if $status eq 'confirmed';
> < return undef if $status eq 'sold';
> < return undef if $status eq 'pending';
> < return undef if $status eq 'happening';
> 
> which couldn't be simpler, but my "confirmed" etc. tickets still revert 
> to open on correspondence.
> 
> Might I have missed something>? I've checked scrips for that queue, but 
> none seem to apply.
> 
> thanks in advance
> 
> Woody.
> 
> 


-- 
-----------------------
Richard Wood (Woody)
Managing Director
Wild Thing Safaris Ltd.
PO BOX 34514 DSM
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Mobile: +255 (0) 773 503 502

http://www.wildthingsafaris.com
http://www.wildthingsafaris.com/pub/woody.html