[rt-users] Non transitioning status/AutoOpen

[Woody - Wild Things]

Hello all,

Has anyone had success with NonTransitioningStatuses? (RT 3.8.1)

I've tried the implementation at 
http://wiki.bestpractical.com/view/NonTransitioningStatus

and have now simplified it to


# diff /local/lib/RT/Action/AutoOpen.pm lib/RT/Action/AutoOpen.pm

my $status = $self->TicketObj->Status;
   return undef if $status eq 'open';
   return undef if $status eq 'new' && $self->TransactionObj->IsInbound;

76,79d75
< return undef if $status eq 'confirmed';
< return undef if $status eq 'sold';
< return undef if $status eq 'pending';
< return undef if $status eq 'happening';

which couldn't be simpler, but my "confirmed" etc. tickets still revert 
to open on correspondence.

Might I have missed something>? I've checked scrips for that queue, but 
none seem to apply.

thanks in advance

Woody.


-- 
-----------------------
Richard Wood (Woody)
Managing Director
Wild Thing Safaris Ltd.
PO BOX 34514 DSM
Office: +255 (0) 222 617 166
Mobile: +255 (0) 773 503 502

http://www.wildthingsafaris.com
http://www.wildthingsafaris.com/pub/woody.html