[rt-users] How to get authentication while opening ticket from the link in the admin correspondance mail.?

[H Manohar rayker]

Hi,

 

 

When a ticket is created we get a admin correspondence mail with the ticket
id , owner and the link to the ticket.

 

Now when we click the link of the ticket directly it should open up the
login screen after entering the user name and password which should proceed
showing the ticket details. 

 

For eg.: http://abc.defghk.com/Ticket/Display.html?id=345

 

The ticket opens up from the link when there is already a user logged in. If
there are no users logged in we get the error:

 

"Can't call method "HasRight" on an undefined value at
/opt/rt3/bin/../lib/RT/Ticket_Overlay.pm line 3351."

 

When refered to the rt.log  I find this error:

 

[Tue May 26 12:05:14 2009] [error]: Couldn't get principal for not loaded
object (/opt/rt3/bin/../lib/RT/User_Overlay.pm:1154)

[Tue May 26 12:05:18 2009] [error]: Couldn't get principal for not loaded
object (/opt/rt3/bin/../lib/RT/User_Overlay.pm:1154)

 

 

Is this is a bug or what do I need to do to get this working? Please Guide..

 

I'm using RT 3.8.2, Apache 1.3, CentOS 5.2

 

Thanks

Manohar

 

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