[rt-users] Moving tickets to another queue

[Hossein Rafighi]

Please ignore my previous message. It should have been obvious. Changed 
the Action to Notify AdminCcs and works like a charm.

Many thanks again indeed.
Hossein

Hossein Rafighi wrote:
> Thanks for your reply. Close, but no cigar! Scrip runs but it doesn't 
> send the email.
> May 26 12:17:12 helpdesk RT: #2309/36953 - Scrip 27 
> NotifyAdminsOnQueueChange (/opt/rt3/bin/../lib/RT/Action/SendEmail.pm:302) 
> May 26 12:17:12 helpdesk RT: No recipients found. Not sending. 
> (/opt/rt3/bin/../lib/RT/Interface/Email.pm:338) 
>
>
> Any ideas?
> Hossein
>
> Thomas Fluch wrote:
>   
>> Just use a global scrip "Configuration -> Global -> Scrips -> New 
>> Scrip" with the following values:
>> Condition: On Queue Change
>> Action: Notify Owner
>> Template: Global temlate: Transaction
>> Stage: TransactionCreate
>>  
>> And click on "Create" on the right side.
>>
>>     
>>>>> Hossein Rafighi <Hossein.Rafighi at triumf.ca> 2009-05-26 18:58 >>>
>>>>>           
>> Greeting all,
>>
>> Is there a scrip to automatically notify Admin of a queue when a ticket
>> is moved into their queue from another queue? The only way that I know
>> is by changing the queue and replying to the ticket. Otherwise, the
>> Admins of the queue I moved the ticket to won't be notified.
>>
>> Cheers,
>> Hossein Rafighi
>>
>> -- 
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>
>   

-- 
  _____  _____   _____  _   _  _   _  ____ Hossein Rafighi
 |_   _||  _  \ |_   _|| | | || \_/ ||  __|TRIUMF, 4004 Wesbrook Mall
   | |  | |_|  )  | |  | | | ||     || |__ Vancouver BC, Canada, V6T 2A3
   | |  |  _  /   | |  | \_/ || \_/ ||  __|Voice: (604) 222-1047
   | |  | | \ \  _| |_ |     || | | || |   Fax:   (604) 222-1074
   |_|  |_|  \_\|_____| \___/ |_| |_||_|   Website: http://www.triumf.ca