[rt-users] Moving tickets to another queue

[Ken Crocker]

Hossein,

    Perhaps that ticket did NOT have an owner. We do the same thing only 
we set the action to "Notify AdninCcs". Of course, the Queue has to have 
an AdminCc as a queue watcher in order for someone to get the email. 
Hope this helps.

Kenn
LBNL

On 5/26/2009 12:21 PM, Hossein Rafighi wrote:
> Thanks for your reply. Close, but no cigar! Scrip runs but it doesn't 
> send the email.
> May 26 12:17:12 helpdesk RT: #2309/36953 - Scrip 27 
> NotifyAdminsOnQueueChange (/opt/rt3/bin/../lib/RT/Action/SendEmail.pm:302) 
> May 26 12:17:12 helpdesk RT: No recipients found. Not sending. 
> (/opt/rt3/bin/../lib/RT/Interface/Email.pm:338) 
>
>
> Any ideas?
> Hossein
>
> Thomas Fluch wrote:
>   
>> Just use a global scrip "Configuration -> Global -> Scrips -> New 
>> Scrip" with the following values:
>> Condition: On Queue Change
>> Action: Notify Owner
>> Template: Global temlate: Transaction
>> Stage: TransactionCreate
>>  
>> And click on "Create" on the right side.
>>
>>     
>>>>> Hossein Rafighi <Hossein.Rafighi at triumf.ca> 2009-05-26 18:58 >>>
>>>>>           
>> Greeting all,
>>
>> Is there a scrip to automatically notify Admin of a queue when a ticket
>> is moved into their queue from another queue? The only way that I know
>> is by changing the queue and replying to the ticket. Otherwise, the
>> Admins of the queue I moved the ticket to won't be notified.
>>
>> Cheers,
>> Hossein Rafighi
>>
>> -- 
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