[rt-users] Simple Search functionality

[Greg Evans]

This was sent to the list a long time ago, my apologies for not  
remembering who sent it.(Espen Wiborg or Gordon maybe?)....It works on  
3.8.1. Not sure if it is what you are looking for or not though



Index: lib/RT/Search/Googleish.pm
===================================================================
--- lib/RT/Search/Googleish.pm	(revision 15777)
+++ lib/RT/Search/Googleish.pm	(working copy)
@@ -162,7 +162,7 @@
     push @tql_clauses, join( " OR ", sort @id_clauses );
     push @tql_clauses, join( " OR ", sort @owner_clauses );
     if ( ! @status_clauses ) {
-        push @tql_clauses, join( " OR ", map "Status = '$_'",  
RT::Queue->ActiveStatusArray());
+        push @tql_clauses, join( " OR ", map "Status = '$_'",  
RT::Queue->ActiveStatusArray(), RT->Config- 
 >Get('ExtraStatesInSimpleSearch'));
     } else {
         push @tql_clauses, join( " OR ", sort @status_clauses );
     }
Index: etc/RT_Config.pm.in
===================================================================
--- etc/RT_Config.pm.in	(revision 15777)
+++ etc/RT_Config.pm.in	(working copy)
@@ -1117,6 +1117,15 @@

Set($DontSearchFileAttachments, undef);

+=item C<$ExtraStatesInSimpleSearch>
+
+Tickets in these states are included in the results of a simple
+search, along with any active tickets.
+
+=cut
+
+Set(@ExtraStatesInSimpleSearch, qw());
+
=item C<$ChartFont>

The L<GD> module (which RT uses for graphs) uses a builtin font that  
doesn't


I don't remember who made this, but it is working for me...

Then I put in RT_SiteConfig.pm



Greg Evans
gevans at hcc.net
Hood Canal Communications
(360) 898-2481 x212




On May 26, 2009, at 7:41 AM, Jeff Lucas wrote:

> Hello folks.
> I searched thru RT_Config.pm and the RT Wiki but could not find the  
> answer… it appears that the Simple Search tool in RT only reports on  
> unresolved tickets.  Is that true?  If so, can someone tell me how  
> to adjust RT so that it reports on ALL tickets containing the  
> keyword in the ticket subject regardless of status?
> Thanks.
> -Jeff
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