[rt-users] Unable to assign an e-mail address, already in use

[Richard Knowles]

Thanks,

That was the problem.  The user was autocreated when added as a watcher 
which was a mistake.  I cleared the email line and disabled the user and
things are fine now. 

Richard Knowles

On Fri, 29 May 2009, Jeff Voskamp wrote:

> On 05/29/2009 01:16 PM, Richard Knowles wrote:
> > Hello,
> >
> > I am running 3.8.1 and early on during testing tickets were created with
> > an e-mail address in the CC: field to a person not yet an RT-user.
> > Later when trying to add that person as a user
> > (Configuration->Users->Create) the create user will fail with the message:
> > User xyz: Email address in use
> >
> > I don't know where to look to fix this.
> >
> > Richard Knowles
> > Senior Network Support Engineer
> > Adax, Inc. 614 Bancroft Way
> > Berkeley, CA 94710
> > Tel: 1-(510)-548-7047 ext. 148
> > Fax: 1-(510)-548-5526
> > http://www.adax.com
> >    
> Lookup the user by email and edit them.
> They were probably autocreated as unprivileged when first mentioned.
> 
> Jeff
>