[rt-users] Unable to assign an e-mail address, already in use

[Jeff Voskamp]

On 05/29/2009 01:16 PM, Richard Knowles wrote:
> Hello,
>
> I am running 3.8.1 and early on during testing tickets were created with
> an e-mail address in the CC: field to a person not yet an RT-user.
> Later when trying to add that person as a user
> (Configuration->Users->Create) the create user will fail with the message:
> User xyz: Email address in use
>
> I don't know where to look to fix this.
>
> Richard Knowles
> Senior Network Support Engineer
> Adax, Inc. 614 Bancroft Way
> Berkeley, CA 94710
> Tel: 1-(510)-548-7047 ext. 148
> Fax: 1-(510)-548-5526
> http://www.adax.com
>    
Lookup the user by email and edit them.
They were probably autocreated as unprivileged when first mentioned.

Jeff