[rt-users] Custom action - http://wiki.bestpractical.com/view/AutoCcOwner

[Ruslan Zakirov]

1) may be you forgot to set action to "user defined"
2) RT::User->new(); should be called with current user: RT::User->new(
$self->TicketObj->CurrentUser );
3) you don't check any errors

On Sat, May 30, 2009 at 1:59 AM, Gavin Henry <gavin.henry at gmail.com> wrote:
> Hi,
>
> Should this work on 3.8.3?
>
> I'm trying it with this in the Custom Action:
>
> $RT::Logger->info("AutoCcOwnerScrip");
> my $last_id = $self->TransactionObj->NewValue;
> my $temp_user = RT::User->new();
> $temp_user->Load($last_id);
> my $last_email = $temp_user->EmailAddress();
> $RT::Logger->info("$last_email");
> $self->TicketObj->AddWatcher( Type => "Cc",
>                              Email => $last_email);
>
> return 1;
>
> and return 1; in cleanup.
>
> I can't see my $RT::Logger stuff at all in rt.log
>
> Thanks.
> _______________________________________________
> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
>
> Community help: http://wiki.bestpractical.com
> Commercial support: sales at bestpractical.com
>
>
> Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
> Buy a copy at http://rtbook.bestpractical.com
>



-- 
Best regards, Ruslan.