[rt-users] Custom action - http://wiki.bestpractical.com/view/AutoCcOwner

[Gavin Henry]

2009/5/29 Ruslan Zakirov <ruslan.zakirov at gmail.com>:
> 1) may be you forgot to set action to "user defined"

Nope, checked that.

> 2) RT::User->new(); should be called with current user: RT::User->new(
> $self->TicketObj->CurrentUser );

OK, changed.

> 3) you don't check any errors

For example? Should they be more wrapped like:

http://wiki.bestpractical.com/view/OnCreateSetDeptHeadCc

> On Sat, May 30, 2009 at 1:59 AM, Gavin Henry <gavin.henry at gmail.com> wrote:
>> Hi,
>>
>> Should this work on 3.8.3?
>>
>> I'm trying it with this in the Custom Action:
>>
>> $RT::Logger->info("AutoCcOwnerScrip");
>> my $last_id = $self->TransactionObj->NewValue;
>> my $temp_user = RT::User->new();
>> $temp_user->Load($last_id);
>> my $last_email = $temp_user->EmailAddress();
>> $RT::Logger->info("$last_email");
>> $self->TicketObj->AddWatcher( Type => "Cc",
>>                              Email => $last_email);
>>
>> return 1;
>>
>> and return 1; in cleanup.
>>
>> I can't see my $RT::Logger stuff at all in rt.log
>>
>> Thanks.
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>
>
>
> --
> Best regards, Ruslan.
>



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