[rt-users] Problem with Custom fields not retaining the setting

[Simon Dray]

RT 3.6.x

Hi,

I have a number of Customer fields which help track the status and other details of a ticket, when I use Customer fields or Basic to make changes the rest of the Customer fields get set back to their default state which is very very irritating does anyone know of a fix for this. This seems to occur more so with the Custom fields option in the ticket than the Basic although both do forget what was set in each custom field.

Any help would be appreciated as I have support people moaning at me about it.


Regards Simon
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