[rt-users] Problem with Custom fields not retaining the setting

[Ken Crocker]

Simnon,

What stage are you using. "Transaction Create" or "Transaction Batch". 
"Batch" is what you need to use.

Kenn
LBNL

On 11/4/2009 5:31 AM, Simon Dray wrote:
>
> RT 3.6.x
>
>  
>
> Hi,
>
>  
>
> I have a number of Customer fields which help track the status and 
> other details of a ticket, when I use Customer fields or Basic to make 
> changes the rest of the Customer fields get set back to their default 
> state which is very very irritating does anyone know of a fix for 
> this. This seems to occur more so with the Custom fields option in the 
> ticket than the Basic although both do forget what was set in each 
> custom field.
>
>  
>
> Any help would be appreciated as I have support people moaning at me 
> about it.
>
>  
>
>  
>
> Regards Simon
>
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