[rt-users] Missing menu items - show results etc.

[Jim Berry]

> On Fri, Nov 06, 2009 at 02:03:10PM +0100, Bjoern Schulz wrote:
> > Hi RT-Users,
> > 
> > after upgrading from 3.8.4 to 3.8.6 we are missing in the ticket menu 
> > (on the left side) the items 'Show Results' and ' Bulk Update and 
> > 'graph' after picking a ticket from a search result list.
> > The last search is deleted too.
> > Is this a new feature?
> 
> It's certainly not. Just at a guess, are you using RT's WebExternalAuth?
> (is that variable set to true in your RT_SiteConfig.pm?) If so, is
> WebExternalAuthContinuous set to true as well?

I can confirm your guess.

Yesterday we upgraded a test server to 3.8.6 and observed the same missing menu items.  And we do set $WebExternalAuto=1

Today I added 

Set($WebExternalAuthContinuous, 0);

and the menu items reappeared.

-- 
Jim Berry
Federal Reserve Board