[rt-users] RT3.8.5 force fields to be entered

[machiel.richards]

Good day all....

 

    Can someone please assist me ...

 

   We are running RT-3.8.5 on RHEL4 and using MySQL database.

 

   I would like to force users to enter certain fields such as

-          Time worked

-          Comments

-          Subject

 

    I tried to do this on the database level by setting these fields to "not
null", however this does not work as it seems the software does not enter a
null for a blank field but rather an empty space.

 

 

Does anybody know of a way to enforce these settings?

 

   Your help is much appreciated.

 

Regards

Machiel

-------------- next part --------------
An HTML attachment was scrubbed...
URL: <http://lists.bestpractical.com/pipermail/rt-users/attachments/20091109/03e80beb/attachment.htm>