[rt-users] WebPath in search results cached somewhere

[Jon Baker]

I found it, it was actually is the saved search - it was somehow using  
rt/ instead of _WebPath__ in old searches.  I was able to identify the  
searches in question by looking up in the  Attributes table for  
"SavedSearch" and "Pref-SearchDisplay" and sorting by "LastUpdated",  
and identifying about the time where __WebPath__ was stored in the  
"Advanced" tab of the search, and then going into each user's account  
who had an entry prior to that date and re-creating the columns in the  
search.

The only one that threw me for a loop was the "id" column, because I  
couldn't get it to delete.  I did finally get it to delete by adding a  
new one first.

On Nov 9, 2009, at 3:57 AM, Aaron Guise wrote:

> RT_SiteConfig will have the configuration option you want to change.
>
> --
> Regards
>
> Aaron
>
> On Sat, Nov 7, 2009 at 9:39 AM, Jon Baker <jbaker at wgm.us> wrote:
> I'm migrating our RT to a dedicated system.  On the old system, the  
> path to RT was http://server/rt/, and so the WebPath variable was  
> set to "/rt".  On the new server, I am going to name the DNS  
> rt.local so I don't want the extra /rt in the URL.
>
> I've got it working fine by dumping the DB from the old system and  
> loading it on the new, right now the new DB is a slave to the old DB  
> while I get the new server set up.  The only thing that appears to  
> not work correctly is the search results - when you click on a queue  
> in the "quick search" or perform a search, it is still treating the  
> WebPath as if it is "/rt" -
>
> Running RT 3.8.2 on both boxes.
>
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>
> -- 
> Regards,
>
> Aaron
>

-- 
Jon Baker
Systems Administrator
Church on the Move
1003 N 129th E Ave
Tulsa OK 74116
(918) 234-5656



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