[rt-users] Strange Error in RT on Ownerchange

Tue Nov 10 03:44:45 EST 2009

Hi RT Users,
some of my users report the error below to me in some tickets (all created yesterday 3pm german time) if they try to take the ticket. Same occurs if they try to change the owner via Basics.

We are sti´ll under RT 3.6.5 on Centos. No changes to RT during the last weeks so far i can remember ;-)

Any idea what could happen to this tickets?!

Thanks
Torsten 

error: 	 Can't call method "Delete" on an undefined value at /opt/rt3/lib/RT/Ticket_Overlay.pm line 3068.

context: 	 ... 	 	
3064: 	 	
3065: 	 # Delete the owner in the owner group, then add a new one	
3066: 	 # TODO: is this safe? it's not how we really want the API to work	
3067: 	 # for most things, but it's fast.	
3068: 	 my ( $del_id, $del_msg ) = $self->OwnerGroup->MembersObj->First->Delete();	
3069: 	 unless ($del_id) {	
3070: 	 $RT::Handle->Rollback();	
3071: 	 return ( 0, $self->loc("Could not change owner. ") . $del_msg );	
3072: 	 }	
... 	 	
code stack: 	 /opt/rt3/lib/RT/Ticket_Overlay.pm:3068
/opt/rt3/local/lib/RT/Interface/Web.pm:1264
/opt/rt3/share/html/Ticket/Modify.html:72
/opt/rt3/share/html/autohandler:291

raw error <http://ticket.int.kn/Ticket/Modify.html#raw> 

Can't call method "Delete" on an undefined value at /opt/rt3/lib/RT/Ticket_Overlay.pm line 3068.

Trace begun at /usr/lib/perl5/site_perl/5.8.8/HTML/Mason/Exceptions.pm line 129
HTML::Mason::Exceptions::rethrow_exception('Can\'t call method "Delete" on an undefined value at /opt/rt3/lib/RT/Ticket_Overlay.pm line 3068.^J') called at /opt/rt3/lib/RT/Ticket_Overlay.pm line 3068
RT::Ticket::SetOwner('RT::Ticket=HASH(0x9cc95f0)', 3372372, 'Give') called at /opt/rt3/local/lib/RT/Interface/Web.pm line 1264
HTML::Mason::Commands::ProcessTicketBasics('TicketObj', 'RT::Ticket=HASH(0x9cc95f0)', 'ARGSRef', 'HASH(0x5e46f30)') called at /opt/rt3/share/html/Ticket/Modify.html line 72
HTML::Mason::Commands::__ANON__('TimeWorked', 0, 'TimeEstimated-TimeUnits', 'minutes', 'Owner', 3372372, 'Object-RT::Ticket-2640283-CustomField-1344-Values-Magic', 1, 'FinalPriority', 0, 'TimeLeft', 0, 'TimeWorked-TimeUnits', 'minutes', 'Status', '', 'id', 2640283, 'TimeLeft-TimeUnits', 'minutes', 'TimeEstimated', 0, 'Subject', 'edi orders not received yet', 'Priority', 0, 'Queue', 495, 'Object-RT::Ticket-2640283-CustomField-1344-Values', '') called at /usr/lib/perl5/site_perl/5.8.8/HTML/Mason/Component.pm line 135
HTML::Mason::Component::run('HTML::Mason::Component::FileBased=HASH(0x471c360)', 'TimeWorked', 0, 'TimeEstimated-TimeUnits', 'minutes', 'Owner', 3372372, 'Object-RT::Ticket-2640283-CustomField-1344-Values-Magic', 1, 'FinalPriority', 0, 'TimeLeft', 0, 'TimeWorked-TimeUnits', 'minutes', 'Status', '', 'id', 2640283, 'TimeLeft-TimeUnits', 'minutes', 'TimeEstimated', 0, 'Subject', 'edi orders not received yet', 'Priority', 0, 'Queue', 495, 'Object-RT::Ticket-2640283-CustomField-1344-Values', '') called at /usr/lib/perl5/site_perl/5.8.8/HTML/Mason/Request.pm line 1284
eval {...} at /usr/lib/perl5/site_perl/5.8.8/HTML/Mason/Request.pm line 1274
HTML::Mason::Request::comp(undef, undef, undef, 'TimeWorked', 0, 'TimeEstimated-TimeUnits', 'minutes', 'Owner', 3372372, 'Object-RT::Ticket-2640283-CustomField-1344-Values-Magic', 1, 'FinalPriority', 0, 'TimeLeft', 0, 'TimeWorked-TimeUnits', 'minutes', 'Status', '', 'id', 2640283, 'TimeLeft-TimeUnits', 'minutes', 'TimeEstimated', 0, 'Subject', 'edi orders not received yet', 'Priority', 0, 'Queue', 495, 'Object-RT::Ticket-2640283-CustomField-1344-Values', '') called at /opt/rt3/share/html/autohandler line 291
HTML::Mason::Commands::__ANON__('TimeWorked', 0, 'TimeEstimated-TimeUnits', 'minutes', 'Owner', 3372372, 'Object-RT::Ticket-2640283-CustomField-1344-Values-Magic', 1, 'FinalPriority', 0, 'TimeLeft', 0, 'TimeWorked-TimeUnits', 'minutes', 'Status', '', 'id', 2640283, 'TimeLeft-TimeUnits', 'minutes', 'TimeEstimated', 0, 'Subject', 'edi orders not received yet', 'Priority', 0, 'Queue', 495, 'Object-RT::Ticket-2640283-CustomField-1344-Values', '') called at /usr/lib/perl5/site_perl/5.8.8/HTML/Mason/Component.pm line 135
HTML::Mason::Component::run('HTML::Mason::Component::FileBased=HASH(0x3dd2940)', 'TimeWorked', 0, 'TimeEstimated-TimeUnits', 'minutes', 'Owner', 3372372, 'Object-RT::Ticket-2640283-CustomField-1344-Values-Magic', 1, 'FinalPriority', 0, 'TimeLeft', 0, 'TimeWorked-TimeUnits', 'minutes', 'Status', '', 'id', 2640283, 'TimeLeft-TimeUnits', 'minutes', 'TimeEstimated', 0, 'Subject', 'edi orders not received yet', 'Priority', 0, 'Queue', 495, 'Object-RT::Ticket-2640283-CustomField-1344-Values', '') called at /usr/lib/perl5/site_perl/5.8.8/HTML/Mason/Request.pm line 1279
eval {...} at /usr/lib/perl5/site_perl/5.8.8/HTML/Mason/Request.pm line 1274
HTML::Mason::Request::comp(undef, undef, undef, 'TimeWorked', 0, 'TimeEstimated-TimeUnits', 'minutes', 'Owner', 3372372, 'Object-RT::Ticket-2640283-CustomField-1344-Values-Magic', 1, 'FinalPriority', 0, 'TimeLeft', 0, 'TimeWorked-TimeUnits', 'minutes', 'Status', '', 'id', 2640283, 'TimeLeft-TimeUnits', 'minutes', 'TimeEstimated', 0, 'Subject', 'edi orders not received yet', 'Priority', 0, 'Queue', 495, 'Object-RT::Ticket-2640283-CustomField-1344-Values', '') called at /usr/lib/perl5/site_perl/5.8.8/HTML/Mason/Request.pm line 473
eval {...} at /usr/lib/perl5/site_perl/5.8.8/HTML/Mason/Request.pm line 473
eval {...} at /usr/lib/perl5/site_perl/5.8.8/HTML/Mason/Request.pm line 425
HTML::Mason::Request::exec('HTML::Mason::Request::CGI=HASH(0xccd5000)') called at /usr/lib/perl5/site_perl/5.8.8/HTML/Mason/CGIHandler.pm line 190
eval {...} at /usr/lib/perl5/site_perl/5.8.8/HTML/Mason/CGIHandler.pm line 190
HTML::Mason::Request::CGI::exec('HTML::Mason::Request::CGI=HASH(0xccd5000)') called at /usr/lib/perl5/site_perl/5.8.8/HTML/Mason/Interp.pm line 342
HTML::Mason::Interp::exec(undef, undef, 'TimeWorked', 0, 'TimeEstimated-TimeUnits', 'minutes', 'Owner', 3372372, 'Object-RT::Ticket-2640283-CustomField-1344-Values-Magic', 1, 'FinalPriority', 0, 'TimeLeft', 0, 'TimeWorked-TimeUnits', 'minutes', 'Status', '', 'id', 2640283, 'TimeLeft-TimeUnits', 'minutes', 'TimeEstimated', 0, 'Subject', 'edi orders not received yet', 'Priority', 0, 'Queue', 495, 'Object-RT::Ticket-2640283-CustomField-1344-Values', '') called at /usr/lib/perl5/site_perl/5.8.8/HTML/Mason/CGIHandler.pm line 121
eval {...} at /usr/lib/perl5/site_perl/5.8.8/HTML/Mason/CGIHandler.pm line 121
HTML::Mason::CGIHandler::_handler('HTML::Mason::CGIHandler=HASH(0x380d2b0)', 'HASH(0xbac7070)') called at /usr/lib/perl5/site_perl/5.8.8/HTML/Mason/CGIHandler.pm line 73
HTML::Mason::CGIHandler::handle_cgi_object('HTML::Mason::CGIHandler=HASH(0x380d2b0)', 'CGI::Fast=HASH(0x6cb07a0)') called at /opt/rt3/bin/mason_handler.fcgi line 78
eval {...} at /opt/rt3/bin/mason_handler.fcgi line 78

Kuehne + Nagel (AG & Co.) KG, Geschaeftsleitung: Hans-Georg Brinkmann (Vors.), Dirk Blesius (Stellv.), Reiner Heiken (Stellv.), Bruno Mang, Alfred Manke, Christian Marnetté (Stellv.), Mark Reinhardt (Stellv.), Jens Wollesen, Rainer Wunn, Sitz: Bremen, Registergericht: Bremen, HRA 21928, USt-IdNr.: DE 812773878, Persoenlich haftende Gesellschaft: Kuehne & Nagel A.G., Sitz: Contern/Luxemburg Geschaeftsfuehrender Verwaltungsrat: Klaus-Michael Kuehne

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