[rt-users] how to re-order custom fields?

[Ken Crocker]

Kimberly,

Global CF's come before "Queue" CF's. To set the sequence of how a CF 
shows up in a ticket, you have to set that on a queue by queue basis. 
So, you navigate thus:

Configuration->Queues->(select the Queue)->Ticket Custom Fields. At that 
point, you move the CF's up or down as you desire. Make sure you erase 
your cache.

Kenn
LBNL

On 11/12/2009 1:59 PM, Kimberly McKinnis wrote:
>
> How can I force the ordering of custom fields? The fields under RTFM 
> Content seem to be showing up in an arbitrary order, that makes no 
> sense to the user.
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