[rt-users] how to re-order custom fields?

[Kimberly McKinnis]

Aha, didn't see that in the pdf howto I was reading. Thanks!

I don't suppose anyone knows of a good document about rtfm permissions? I want a user to be able to search on articles themselves, but not be able to create articles. Everytime I grant "see class", they are able to create articles themselves. But only having "show article" isn't allowing them to do searches. Thanks!

________________________________
From: Ken Crocker [mailto:kfcrocker at lbl.gov]
Sent: Thursday, November 12, 2009 2:30 PM
To: Kimberly McKinnis
Cc: rt-users at lists.bestpractical.com
Subject: Re: [rt-users] how to re-order custom fields?

Kimberly,

Global CF's come before "Queue" CF's. To set the sequence of how a CF shows up in a ticket, you have to set that on a queue by queue basis. So, you navigate thus:

Configuration->Queues->(select the Queue)->Ticket Custom Fields. At that point, you move the CF's up or down as you desire. Make sure you erase your cache.

Kenn
LBNL

On 11/12/2009 1:59 PM, Kimberly McKinnis wrote:
How can I force the ordering of custom fields? The fields under RTFM Content seem to be showing up in an arbitrary order, that makes no sense to the user.

~~
Kimberly McKinnis
System Operations Engineer
Service Provider Division, TiVo Inc
408-519-9607







                                                                                                                                                                &nb sp;


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