[rt-users] FW: Creation of Child Tickets using templates :Error

[Baskaraganesan Natarajan]

Folks,

I am running RT 3 in Fedora 10.

I'm trying to create Child Tickets based on  some conditions using Templates but it fails to create child tickets. Please find below, the details regarding the child ticket creation error:-

Scrip
___________________________________________________________________________
Description:
Condition: On Create
Action: Create Tickets
Template: child
Stage: TransactionCreate
____________________________________________________________________________


Template:
===Create-Ticket: Child

 Subject: {$Tickets{'TOP'}->Subject} - Child
 Status:new  Parents:TOP
 Type:ticket
 Refers-To: {$Tickets{'TOP'}->Id()}
 Content: This is a child ticket
 Queue: 20

 ENDOFCONTENT
____________________________________________________________________________
Error description: Log file

[Thu Nov 12 12:04:27 2009] [debug]: Committing scrip #113 on txn #27712 of ticket #1657 (/usr/lib/perl5/vendor_perl/5.10.0/RT/Scrips_Overlay.pm:190)
[Thu Nov 12 12:04:27 2009] [debug]: In CreateByTemplate (/usr/lib/perl5/vendor_perl/5.10.0/RT/Action/CreateTickets.pm:345)
[Thu Nov 12 12:04:27 2009] [debug]: Workflow: processing create-Child  of RT::Ticket=HASH(0xbc63ed94) (/usr/lib/perl5/vendor_perl/5.10.0/RT/Action/CreateTickets.pm:360)
[Thu Nov 12 12:04:27 2009] [debug]: Workflow: evaluating
 Subject: {$Tickets{'TOP'}->Subject} - Child
 Status:new
 Parents:TOP
 Type:ticket
 Refers-To: {$Tickets{'TOP'}->Id()}
 Content: This is a child ticket
 Queue: 20
 ENDOFCONTENT  (/usr/lib/perl5/vendor_perl/5.10.0/RT/Action/CreateTickets.pm:653)
[Thu Nov 12 12:04:27 2009] [debug]: Workflow: yielding  Subject:  - Child
 Status:new
 Parents:TOP
 Type:ticket
 Refers-To: 1657
 Content: This is a child ticket
 Queue: 20
 ENDOFCONTENT  (/usr/lib/perl5/vendor_perl/5.10.0/RT/Action/CreateTickets.pm:669)
[Thu Nov 12 12:04:27 2009] [debug]:  not a recognised queue object. (/usr/lib/perl5/vendor_perl/5.10.0/RT/Ticket_Overlay.pm:279)
[Thu Nov 12 12:04:27 2009] [debug]: RT::Ticket=HASH(0xbc726d34) No queue given for ticket creation. (/usr/lib/perl5/vendor_perl/5.10.0/RT/Ticket_Overlay.pm:284)
[Thu Nov 12 12:04:27 2009] [error]: Couldn't create related ticket create-Child  for 1657 Could not create ticket. Queue not set (/usr/lib/perl5/vendor_perl/5.10.0/RT/Action/CreateTickets.pm:391)
[Thu Nov 12 12:04:27 2009] [warning]: Use of uninitialized value in concatenation (.) or string at /usr/lib/perl5/vendor_perl/5.10.0/RT/Action/CreateTickets.pm line 1188. (/usr/lib/perl5/vendor_perl/5.10.0/RT/Action/CreateTickets.pm:1188)

____________________________________________________________________________________________

I tried using both Queue name and id ,it resulted in the same error. Any help???

Thanks,


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