[rt-users] Help with a query - I already know the ticket id #s

iWench iwench at gmail.com
Fri Nov 13 15:19:55 EST 2009


Hi Folks,

I have done a ton of searching to see if I could find the answer to my
question  - no luck.  I apologize in advance if I somehow missed the
answer.

I have a specific list of ticket id numbers  (approx 200) that I need to
query and get results on.   I would like to grab the subject and the ticket
status but do not need any other criteria beyond those items.   I have tried
using the Query Builder and Advanced query editing - I simply am unable to
get any meaningful results using known multiple ticket id numbers.

What am I doing wrong ?

Thanks so much !
-------------- next part --------------
An HTML attachment was scrubbed...
URL: <http://lists.bestpractical.com/pipermail/rt-users/attachments/20091113/5984a768/attachment.htm>


More information about the rt-users mailing list