[rt-users] Attachment Processing

[pjaramillo at kcp.com]

All,
I am attempting to automate processing PDF and Word docs into clear text 
using xpdf & strings so they can be posted in clear text in the RT 
tickets. I have two questions:

1 - Has anyone already done this already? I didn't see any obvious matches 
search the email lists.

2 - Do I just need to move the below files to local and start coding it 
out? Or is there some secret undocumented voodoo magic that would prevent 
me from ever being successful?

/opt/rt3/share/html/Ticket/Attachment/dhandler
/opt/rt3/share/html/Ticket/Attachment/WithHeaders/dhandler
/opt/rt3/lib/RT/Attachment.pm

Thanks,
Paul Jaramillo