[rt-users] Attachment Processing

[David Griffith]

On Mon, 16 Nov 2009, pjaramillo at kcp.com wrote:

> All,
> I am attempting to automate processing PDF and Word docs into clear text
> using xpdf & strings so they can be posted in clear text in the RT
> tickets. I have two questions:
>
> 1 - Has anyone already done this already? I didn't see any obvious matches
> search the email lists.

I'm in the process of doing this for screenshots.  My users tend to send 
those in as BMPs.  I'd rather use PNG for filesize reasons among others. 
Right now my solution is to ask people to run their screenshots through a 
CGI script that converts whatever you throw at it into a PNG.  I like your 
idea of doing something like this automatically and eagerly await the 
results of your experiments.

> 2 - Do I just need to move the below files to local and start coding it
> out? Or is there some secret undocumented voodoo magic that would prevent
> me from ever being successful?
>
> /opt/rt3/share/html/Ticket/Attachment/dhandler
> /opt/rt3/share/html/Ticket/Attachment/WithHeaders/dhandler
> /opt/rt3/lib/RT/Attachment.pm

I haven't a clue where to begin.

-- 
David Griffith
dgriffi at cs.csubak.edu

A: Because it fouls the order in which people normally read text.
Q: Why is top-posting such a bad thing?
A: Top-posting.
Q: What is the most annoying thing in e-mail?