[rt-users] How to get TicketObj from a Ticket ID

[Brumm, Torsten / Kuehne + Nagel / Ham MI-ID]

Hi Matt & Jason,

thanks for your support, but i cant get this running. I have tried both methods and both wont work.

Here my Action Code:

my $DepOnBy = $self->TicketObj->DependedOnBy;
while( my $dep = $DepOnBy->Next ) {
  next unless( $dep->BaseURI->IsLocal );
  my $orig = $dep->BaseObj->Id;
  my $depon = $dep->TargetObj->Id;
  $RT::Logger->debug("ORIG: $orig DEPON: $depon");
}

my $OriginalTicketObj = RT::Ticket->new($RT::SystemUser);
$OriginalTicketObj->Load($orig);

$RT::Logger->debug("TBRUMM-LWIS-TST: CustomActionCleanCode - Ende");
return 1; 

---

This is the version like explained from Jason and it is not working.

And the same problem if i replace:

my $OriginalTicketObj = RT::Ticket->new($RT::SystemUser);
$OriginalTicketObj->Load($orig);

with

my $OriginalTicketObj = LoadTicket($orig);

I have now idea anymore whats going wrong at the moment.

Thanks

Torsten


Kuehne + Nagel (AG & Co.) KG, Geschaeftsleitung: Hans-Georg Brinkmann (Vors.), Dirk Blesius (Stellv.), Reiner Heiken (Stellv.), Bruno Mang, Alfred Manke, Christian Marnetté (Stellv.), Mark Reinhardt (Stellv.), Jens Wollesen, Rainer Wunn, Sitz: Bremen, Registergericht: Bremen, HRA 21928, USt-IdNr.: DE 812773878, Persoenlich haftende Gesellschaft: Kuehne & Nagel A.G., Sitz: Contern/Luxemburg Geschaeftsfuehrender Verwaltungsrat: Klaus-Michael Kuehne



-----Urspruengliche Nachricht-----
Von: rt-users-bounces at lists.bestpractical.com [mailto:rt-users-bounces at lists.bestpractical.com] Im Auftrag von Matt Zagrabelny
Gesendet: Dienstag, 17. November 2009 15:38
An: rt-users at lists.bestpractical.com
Betreff: Re: [rt-users] How to get TicketObj from a Ticket ID

On Tue, 2009-11-17 at 15:33 +0100, Brumm, Torsten / Kuehne + Nagel / Ham MI-ID wrote:
> Hi,
> i'm now searching since some hours how to get the TicketObj from a given Ticket ID.
> 
> Normally from within a scrip i go this way: $self->TicketObj and i can 
> work with all the Information (like $self->TicketObj->Status etc)
> 
> Now i have only i Ticket ID stored in a variable and i'm searching a way to get back my TicketObj.

my $TicketObj = LoadTicket($id);

--
Matt Zagrabelny - mzagrabe at d.umn.edu - (218) 726 8844 University of Minnesota Duluth Information Technology Systems & Services PGP key 1024D/84E22DA2 2005-11-07
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-Jim Elliot

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