[rt-users] Shredding users

[Ken Crocker]

G.Booth,

You could also use the SQL native to your DataBase and do it manually. 
However, keep in mind that it is a RISKY business. You must be sure that 
whatever UserID you change the info to REALLY exists, or your history 
will break when looking at a ticket.

Kenn
LBNL

On 11/17/2009 8:02 AM, Andy Millar wrote:
> On Tue, 2009-11-17 at 15:50 +0000, G.Booth wrote:
>   
>> Id like to change the histroy in the ticket so user becomes user-old 
>> throughout, sadly changing the ticket owner doesnt do this :-[
>>
>>     
>
> Then I suspect shredder is the wrong tool.
>
> Have you considered just renaming all the users using the RT API? (ok,
> I'm making a little bit of an assumption that you can do this, but I'd
> guess you can).
>
> Andy
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