[rt-users] "Update Ticket" takes too long

[Rui Vitor Figueiras Meireles]

Thank you. I believe it was a DNS problem.

I have a scrip to send e-mail notifications to all members of a certain group whenever a new ticket is posted in a certain queue. However, there was only 1 member in that group!

The process of sending the e-mail was taking too long probably because the server couldn't find (immediately) the MX record of the domain.

I corrected this and now it seems quicker. Thanks!

Rui Meireles


-----Original Message-----
From: Ken Crocker [mailto:kfcrocker at lbl.gov] 
Sent: terça-feira, 17 de Novembro de 2009 16:25
To: Rui Vitor Figueiras Meireles
Cc: rt-users at lists.bestpractical.com
Subject: Re: [rt-users] "Update Ticket" takes too long

Rui,

It could be a lot of things. For example, you could have a loooong list 
of requestors and RT is trying to notify ALL of them. Could be you have 
a lot of watchers and a scrip that notify's them on everything. It takes 
any application much longer to perform I/O with other systems (like 
mailgate, etc.) than it does for it's own internal workings. I'd look at 
the permissions you have set up and the watchers/scrips.

Kenn
LBNL

On 11/17/2009 2:13 AM, Rui Vitor Figueiras Meireles wrote:
> Hi. I finally have my RT installation configured and in production.
>
> For now everything seems to be ok, but it takes too long (about 10 seconds) whenever someones updates a ticket in the web interface (send a reply or a comment). This happens even without adding an attachment. However, all other operations are very quick, its just this functionality.
>
> Does anyone know what could be happening? Thank you.
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