[rt-users] Error on SetDue

berrebi remy.berrebi at kelkoo.com
Mon Nov 23 06:13:33 EST 2009


hi,

i don't know if it can help, but i don't use the ->ISO on setDue.
$self->TicketObj->SetDue($duedate); // when $duedate = "2009--11-23 
00:00:00";
maybe this can help,
regards,

On 23/11/2009 11:20, TONY JOHN - ERS, HCL Tech wrote:
>
> Hi,
>
> Please find below the Custom action clean up code for Seting DueDate 
> based on a condition:
>
> use strict;
>
> use warnings;
>
> my $date1=$self->TicketObj->FirstCustomFieldValue('CI Valid Till');
>
> my $date2=$self->TicketObj->FirstCustomFieldValue('Date In Gabriel');
>
> my($mm1,$dd1,$yyyy1) = split /\//, $date1;
>
> my($mm2,$dd2,$yyyy2) = split /\//, $date2;
>
> my $duedate = $yyyy1."-".$mm1."-".$dd1." 00:00:00";
>
> $self->TicketObj->SetDue( $duedate->ISO);
>
> return 1;
>
> Why is that the SetDue isnt working? Any help?
>
> Regards,
>
> Tony John
>
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