[rt-users] Customfields question

[Richard Pijnenburg]

Hi Emmanuel,

That is correct.
The only problem is:
1. The customer must be able to fill in the customfield with ticket
creation.
2. The customer may view the value of the customfield when viewing the
ticket.
3. the customer may _not_ see the link.

I haven't been able yet to get that effect done with the rights.

Met vriendelijke groet / With kind regards,

Richard Pijnenburg 
Changes and Incident Coordinator

WideXS                                  http://www.widexs.nl
Tel +31 (0)20 7570780              Fax +31 (0)20 7570789
Zekeringstraat 43,                    1014 BV Amsterdam, NL

-----Original Message-----
From: rt-users-bounces at lists.bestpractical.com
[mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of Emmanuel
Lacour
Sent: Wednesday, November 25, 2009 10:09 AM
To: rt-users at lists.bestpractical.com
Subject: Re: [rt-users] Customfields question

On Wed, Nov 25, 2009 at 09:47:52AM +0100, Richard Pijnenburg wrote:
> Dear List,
> 
>  
> 
> I have created a Customfield that links to a webpage ( our own backend
> system ) for our employees.
> 
> We have enabled the SelfService page where our customers can also fill
> in that customfield.
> 
> The problem I'm having now is that the customer can see the custom
field
> value, which is not really an issue, but also can see the link to our
> backend system.
> 
> As you can imagine, this is not what I want.
> 

You should be able to resolve this with proper rights on those
customfields (no rights for Unprivileged users).

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