[rt-users] Fails to attach Parent ticket's attachment to the Child Ticket

[Tony John - ERS, HCL Tech]

Hi ,

Please find below the Template for setting the Child Ticket Values based on Parent Tickets:

===Create-Ticket: Child
Subject: {$Tickets{'TOP'}->Subject} - ChildDate
Queue: 20
Status: new
Parents: TOP
Type: ticket
Refers-To: {$Tickets{'TOP'}->Id()}
Agency : {$Tickets{'TOP'}->FirstCustomFieldValue('Advertiser');}
Due: {$Tickets{'TOP'}->Due()}
Attachments: {$Tickets{'TOP'}->Transactions->First->Attachments();}
Content: {$Tickets{'TOP'}->Transactions->First->Content();}


The template adds all the values except the attachments.It fails to add the Parent ticket attachments to the child ticket.

Any help?

Regards,
Tony

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