[rt-users] Cut/paste in reply or comment

[Joe Kirby]

On Oct 2, 2009, at 8:46 AM, Andy Speagle wrote:

> On Fri, 2009-10-02 at 05:01 -0500, Joe Kirby wrote:
>> I am on 3.82 and when some users cut/paste into a reply or comment
>> the
>> history show lots of special characters
>>
>> I cannot replicate this even when I try what they said they did.
>>
>> Any ideas? I ignored the first ticket as oper error but I have
>> gotten
>> a few more and from some folks who are good technically
>
> Now, interesting copy/paste issues I've seen have been with newer MS
> products (office & things).  When you cut/copy text from something  
> like
> MS Outlook, it copies as HTML formatted text.  When you paste that  
> into
> RT, you can't tell immediately that it's HTML because RT is web-based
> and handles it just fine... shows you only the text that you think you
> copied.  However, ALL of this goes into the database and if you have  
> the
> default 12k inline character limit setup... RT will complain that it's
> not raw text, because it truncates it somewhere in the middle of the
> HTML formatting and becomes confused about the nature of the content.
>
> You can see in plain text exactly what was posted by clicking the
> "Download" link in the history...
NO. Here is what I got.
<p>The weird characters seem to come up when
  I copy and paste the previous email response.</p>¿ ¿¿¿¿¿¿¿¿¿¿¿¿¿¿¿¿ ¿
¿¿¿¿¿¿¿¿¿¿
¿Scrips and Recipients¿ ¿¿¿¿¿This message will be sent to...¿¿(Check
boxes to dis
able notifications to the listed recipients)¿¿¿¿On Comment Notify  
Other R
ecipients
as Comment¿¿¿On Comment Notify Other Recipients as Comment with template
  Corr
espondence ¿¿¿¿¿¿¿¿¿UMBC-On Comment ¿¿¿On Comment Notify Owner with  
templ
ate Last Com
ment ¿¿¿¿¿¿¿¿¿¿¿Messages about this ticket will not be sent to...¿
¿(Check boxes
  to
  enabl
e n
otifications to the listed recipients)¿ ¿¿¿¿¿¿¿¿¿¿¿¿ ¿¿¿¿¿¿¿¿
>
> Can you give more information regarding how the user was copy/ 
> paste'ing?
> What kind of data?  From which software?...
email, notepad have been mentioned
> -- 
> Andy Speagle
>
> "THE Student" - UCATS
> Wichita State University
Thank you for taking time to help

Joe