[rt-users] Cut/paste in reply or comment

[Kevin Falcone]

On Sat, Oct 03, 2009 at 12:41:08PM -0400, Joe Kirby wrote:
> 
> On Oct 2, 2009, at 8:46 AM, Andy Speagle wrote:
> 
> > On Fri, 2009-10-02 at 05:01 -0500, Joe Kirby wrote:
> >> I am on 3.82 and when some users cut/paste into a reply or comment
> >> the
> >> history show lots of special characters
> >>
> >> I cannot replicate this even when I try what they said they did.
> >>
> >> Any ideas? I ignored the first ticket as oper error but I have
> >> gotten
> >> a few more and from some folks who are good technically
> >
> > Now, interesting copy/paste issues I've seen have been with newer MS
> > products (office & things).  When you cut/copy text from something  
> > like
> > MS Outlook, it copies as HTML formatted text.  When you paste that  
> > into
> > RT, you can't tell immediately that it's HTML because RT is web-based
> > and handles it just fine... shows you only the text that you think you
> > copied.  However, ALL of this goes into the database and if you have  
> > the
> > default 12k inline character limit setup... RT will complain that it's
> > not raw text, because it truncates it somewhere in the middle of the
> > HTML formatting and becomes confused about the nature of the content.
> >
> > You can see in plain text exactly what was posted by clicking the
> > "Download" link in the history...
> NO. Here is what I got.
> <p>The weird characters seem to come up when
>   I copy and paste the previous email response.</p>¿ ¿¿¿¿¿¿¿¿¿¿¿¿¿¿¿¿ ¿
> ¿¿¿¿¿¿¿¿¿¿
> ¿Scrips and Recipients¿ ¿¿¿¿¿This message will be sent to...¿¿(Check
> boxes to dis
> able notifications to the listed recipients)¿¿¿¿On Comment Notify  
> Other R
> ecipients

This sounds like a bug that was fixed in 3.8.4 with IE, the RichText
editor and large blocks of copied text.  There are a bunch of other IE
bugs in those releases too.

-kevin

> as Comment¿¿¿On Comment Notify Other Recipients as Comment with template
>   Corr
> espondence ¿¿¿¿¿¿¿¿¿UMBC-On Comment ¿¿¿On Comment Notify Owner with  
> templ
> ate Last Com
> ment ¿¿¿¿¿¿¿¿¿¿¿Messages about this ticket will not be sent to...¿
> ¿(Check boxes
>   to
>   enabl
> e n
> otifications to the listed recipients)¿ ¿¿¿¿¿¿¿¿¿¿¿¿ ¿¿¿¿¿¿¿¿
> >
> > Can you give more information regarding how the user was copy/ 
> > paste'ing?
> > What kind of data?  From which software?...
> email, notepad have been mentioned

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