[rt-users] Web interface configuration question

[Lander, Scott]

 For what its worth, I couldn't get the logo to work until I replaced local/html/NoAuth/images/bplogo.gif with my own (IE named mine bplogo.gif) and, make sure it is no larger then the original size....


-----Original Message-----
From: rt-users-bounces at lists.bestpractical.com [mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of Easyrider Inquiry
Sent: Monday, October 05, 2009 9:58 PM
To: rt-users at lists.bestpractical.com
Subject: Re: [rt-users] Web interface configuration question

Bennett, Bevan (IS) wrote:
> So adding the SetHandler directive for the images directory didn't fix
> your logo? That's what did it for me.
> I'd help more explicitly, but I don't have fastCGI and don't want to
> figure out how to install it. (mod_perl came in a handy package for my
> distro).
>
> The difference between sessions logged in prior and subsequent sounds
> like there's some server still running that hasn't gotten the memo.
> Did you reload httpd, or fully stop and start it? Is there a separate
> fastCGI service that needs to have it's head/cache examined?
I had major graphics displaying issues previously.  I think the NOAUTH location section fixed that.  The Logo is coming out of settings in RT_siteconfig.pm which I think still has problems being loaded correctly.

I stopped everything RT related, checked for orphans and started back up again.  I don't understand any of this cgi stuff but is ExecCGI in your directory example correct?

I think this is VERY close to working correctly.  Just a matter of finding the right httpd.conf combination

The following works perfectly except that it runs out of the root Shows correct WebLogo Requires $WebPath = ''";

# ----- START --------

NameVirtualHost *:80
  <VirtualHost *:80>
    ServerName backup.easyrider.com
    AddDefaultCharset UTF-8
    AddHandler fastcgi-script .fcgi
    Alias /NoAuth/images /opt/rt3/share/html/NoAuth/images
    ScriptAlias / /opt/rt3/bin/mason_handler.fcgi/ </VirtualHost>

# ------ END -------

The following runs perfectly out of /helpdesk *IF* you are already logged in.  Otherwise you get sent immediately to /var/www/html/index.html as soon as you hit the login button:
WebLogo does not display and the alt text displays best practical which is no longer in RT_siteconfig.pm Requires $WebPath = '/helpdesk';

# ----- START --------

<Directory /opt/rt3/share/html">
  Options FollowSymLinks ExecCGI
  AllowOverride None
</Directory>

<VirtualHost *:80>
  ServerName backup.easyrider.com
  DocumentRoot /var/www/html

  ScriptAlias /helpdesk /opt/rt3/bin/mason_handler.fcgi/
  AddHandler fastcgi-script fcgi

  <Location /helpdesk>
    AddDefaultCharset UTF-8
    SetHandler fastcgi-script
  </Location>

<Location /helpdesk/NoAuth/images>
   SetHandler default
</Location>
</VirtualHost>

# ------ END ------
_______________________________________________
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users

Community help: http://wiki.bestpractical.com Commercial support: sales at bestpractical.com


Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
Buy a copy at http://rtbook.bestpractical.com
------------------------------------------------------------------------------------
This e-mail message is intended only for the personal use of the recipient(s) named above. If you are not an intended recipient, you may not review, copy or distribute this message. If you have received this communication in error, please notify the Hearst Service Center (cadmin at hearstsc.com) immediately by email and delete the original message.
------------------------------------------------------------------------------------